An artificial-intelligence lawyer chatbot has successfully contested 160,000 parking tickets across London and New York for free, showing that chatbots can actually be useful.
Dubbed as “the world’s first robot lawyer” by its creator, Joshua Browder a London-born second-year Stanford University student , DoNotPay helps users contest parking tickets in an easy to use chat-like interface.
The program first works out whether an appeal is possible through a series of simple questions, such as were there clearly visible parking signs, and then guides users through the appeals process.
The results speak for themselves. In the 21 months since the free service was launched in London and New York, Browder says DoNotPay has taken on 250,000 cases and won 160,000, giving it a success rate of 64%
“I think the people getting parking tickets are the most vulnerable in society. These people aren’t looking to break the law. I think they’re being exploited as a revenue source by the local government,” Browder told Venture Beat.
Browder intends to expand DoNotPay to Seattle next. He also intends to create a service to help people with flight delay compensation, as well as helping the HIV positive understand their rights and acting as a guide for refugees navigating foreign legal systems.
